Burst Pipe? Do This First
Stop the water, limit the damage, then call us. A quick emergency guide from Gas Safe engineers across East London. Call 07927 882561.
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Upfront cost — no obligation A burst pipe can cause serious damage fast, but a few quick steps in the first few minutes make a real difference. Here’s what to do while you wait for help.
Stop the water first
Turn off your stopcock as quickly as you can — see our guide to finding your stopcock if you’re not sure where it is. If you can’t find it or it doesn’t stop the flow, don’t waste time searching; call us and we can isolate the water at the valve directly.
Turn off your stopcock as quickly as you can — see our guide to finding your stopcock if you’re not sure where it is.
Limit the damage while you wait
Once the water’s off, turn on a downstairs tap to drain the remaining water out of the system and relieve pressure. Move anything valuable or electrical away from the affected area, and if water is coming through a ceiling or light fitting, turn off the electricity at the consumer unit if you can do so safely.
Once the water’s off, turn on a downstairs tap to drain the remaining water out of the system and relieve pressure.
Then call us
Treat a burst pipe as an emergency call-out; we prioritise it accordingly. Tell us what you’ve already done (stopcock off, tap open) so we know what to expect on arrival, and we’ll get to you as quickly as we can.
Treat a burst pipe as an emergency call-out; we prioritise it accordingly.
Frequently Asked Questions
What's the first thing I should do with a burst pipe?
Turn off your stopcock as fast as possible to stop the flow of water.
I can't find my stopcock — what now?
Don't waste time searching. Call us and we can isolate the water at the valve directly.
Should I turn off the electricity too?
If water is coming through a ceiling or near any electrics, turn off the power at the consumer unit if you can do so safely, and avoid the affected area.
Is a burst pipe an emergency call-out?
Yes — we treat it as urgent and prioritise it ahead of routine bookings.
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