Is My Gas Problem an Emergency?
How to tell a genuine gas emergency from a fault that can be booked in as a normal repair. Call 07927 882561.
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Upfront cost — no obligation Not every gas or heating problem needs an emergency call-out, but some genuinely can’t wait. Here’s how to tell the difference, so you know what to do next.
Treat these as emergencies
A smell of gas, a hissing sound near a gas appliance or pipe, a carbon monoxide alarm sounding, or symptoms like headaches, dizziness or nausea that ease when you leave the house are all emergencies — act immediately. Total loss of heating and hot water in cold weather also counts, particularly for elderly or vulnerable household members, or where the property is at risk of frozen pipes. If you smell gas specifically, call the National Gas Emergency Service on 0800 111 999 first, then call us.
A smell of gas, a hissing sound near a gas appliance or pipe, a carbon monoxide alarm sounding, or symptoms like headaches, dizziness or nausea that ease…
These can usually wait for a booked repair
An intermittent fault that comes and goes, a boiler that’s noisy but still heating the home, a dripping radiator valve, or reduced hot water pressure rather than none at all, are generally not emergencies — though they’re still worth booking in promptly before they get worse. A standard boiler repair visit, rather than an emergency call-out, is usually the right fit for these.
An intermittent fault that comes and goes, a boiler that’s noisy but still heating the home, a dripping radiator valve, or reduced hot water…
Not sure? Call us and we'll tell you honestly
If you’re weighing it up and not certain either way, call us and describe what’s happening — we’d rather talk it through on the phone than have you either sit on a genuine risk or pay emergency rates for something that could have been booked in normally. We’ll tell you honestly whether it needs treating as urgent.
If you’re weighing it up and not certain either way, call us and describe what’s happening — we’d rather talk it through on the phone…
Frequently Asked Questions
What should I always treat as an emergency?
A smell of gas, hissing near a gas appliance, carbon monoxide symptoms or an alarm, and total loss of heating and hot water in cold weather.
What can usually wait for a normal repair booking?
Intermittent faults, a noisy but working boiler, a dripping radiator valve, or reduced (not total loss of) hot water pressure.
I smell gas — should I call you or the National Grid line first?
Call the National Gas Emergency Service on 0800 111 999 first to make the supply safe, then call us to find and repair the fault.
What if I'm not sure whether it's an emergency?
Call us and describe the problem — we'll give you an honest answer rather than assume the worst or the best.
What Our Customers Say
Rated 5 stars by homeowners and landlords across East London
“Cooker installation, gas safety check and boiler check.”
Azizul Chowdhury | Dagenham, Essex
“My boiler was not firing up. This man was very patient and did the job well and tidy.”
Foysol Miah | Bow, East London
“Professional boiler service.”
Bruce Tarlton | Hackney, East London
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